Do you have trouble receiving your website form emails? If so, you may need to setup a whitelist rule in your email client to ensure that you receive those emails vs. them being sent to your spam folder whenever a spammy word is used by mistake. Essentially, whitelisting helps to tell your email client to NEVER send these particular emails to spam because they are IMPORTANT for you to receive. It is the opposite of blacklisting which happens when emails get marked as junk/SPAM. Depending on how you receive your form emails, there are two different ways to setup your email client to ensure receipt of those important emails BUT WE RECOMMEND THE FIRST OPTION:
- If your form emails use the same Subject line everytime, we recommend setting up a filter/rule based on that criteria, but keep in mind that some email clients don’t have filter/rule options. See below instructions.
- If your form emails use the same From address everytime, we recommend either setting up a filter/rule for that OR if your email client does not have filter/rule options, then add the From address to your safe senders list/address book. See this post: https://www.whatcounts.com/how-to-whitelist-emails/
How to setup a whitelist your Subject line for your contact forms:
Choose your email client below to find the exact instructions:
Microsoft Outlook (desktop) (This process may vary slightly depending on your version of Outlook.)
- To setup a subject line filter, create a rule by going to File > Manage Rules & Alerts. (For Outlook 2007 it is found under Tools > Rules and Alerts). This will open a dialog box where you will select the “e-mail rules” tab then click “new rule.” Now find “step 1: select a template box,” and select “apply rule on messages I receive,” and click “next.” Now check the “with specific words in the subject” box under “which conditions do you want to check?” Select specific words in the “edit rule description” box and enter in your exact subject line into the “specify words or phrases to search for in this subject” window. Click the “add” button then click “ok.” Then specify “Move it to the Inbox folder.”
- To add an email address to your safe senders list, on the Tools menu, click Options. On the Preferences tab, under E-mail, click Junk E-mail. Click the Safe Senders or Safe Recipients tab. Click Add. In the Enter an e-mail address or Internet domain name to be added to the list box, enter the name or address you want added, and then click OK.
- To setup a subject line filter, go to “settings” > “filters” > “create new filter.” Enter in your exact subject line into the subject field, select “create filter with this search” and check “never send it to spam.” There are some other options here to apply a label, star the email, mark as important, etc. Once you have checked all of the boxes you wish to apply to your new filter, press the “create filter” button and you are all set.
- To add an email address to your safe senders list, follow the same process, but add the sender’s email address to the “from” field instead of adding the subject to the “subject” field.
- To setup a subject line filter, go to “preferences” > “rules” and click the “add rule” button. Fill in the “description” field with a brief description of the rule you’re adding (eg: “website contact form filter”). Set the “if” statement to “all” in the dropdown menu, then select “subject” from the dropdown menu on the left and select “contains” from the dropdown menu on the right. Now enter the exact subject you wish to filter (copy/paste works best) into the “contains” field (eg: “Contact from MyWebsite.com”). Now that you’ve setup your filter, all that’s left is to tell Apple Mail what to do with these filtered messages: In the “perform the following actions” section, select “move message” on the left and select the mailbox to which you would like these messages to go on the right.
- To add an email address to this filter, follow the same process, then select “from” in left-hand dropdown menu in the “conditions” section – just below the “if” statement. Select “contains” from the right-hand drop-down menu. Enter the safe, trusted “from” email address into the “contains” field. Follow the rest of instructions above.
Outlook.com (this now includes any hotmail.com, live.com, msn.com, and outlook.com email addresses):
- To add an email address to your safe senders list, go to your inbox and click the gear-shaped settings icon in the upper right area of the screen. Select “more mail settings” then “safe and blocked senders” in the “Preventing junk email” section.” Click “Safe senders” then add trusted email address to the text field and press the “add to list” button. Creating a subject line filter is not an option with outlook.com.
- To setup a subject line filter, go to your
Inbox and on the menu bar, select “tools” then “message filters.”Account name and click Advanced settings. Click to manage Filters and “Add New”, this will pull up a filter rules dialog box. Type a name for your filter in the “filter name” field, Next, make sure the “getting new mail” box is checked and select “filter before junk classification” from the dropdown to the right of that checkbox. In the next section, select “match all of the following” and select “subject” in the first dropdown and “contain” in the second dropdown. Type the exact subject of the emails you wish to filter into the text field to the right of the two dropdowns, then, under “perform these actions,” select “set junk status to” in the first dropdown and “not junk” in the second dropdown.
- To add an email address to this filter, follow the same process and select “from” instead of “subject” and enter the trusted email into the text field in that same section.
- To setup a subject line/email filter, go to your inbox and check the box to the left of any email, then select the “more” tab and click “filter emails like this.” This will pull up a dialog box with options to add the email address of a trusted sender and/or add a subject line you wish to filter. Enter in the email, and/or subject line of emails you’d like to flag as safe, type a name for the filter into the “name” field, then select “inbox” under the “move the message to” dropdown. Click “save”.
Outlook.com (this now includes any hotmail.com, live.com, msn.com, and outlook.com email addresses)
- To setup a subject line filter, go to your inbox and click the gear icon in the upper-right of your screen. Select “more mail settings” then “rules for sorting new messages” in the “customizing outlook” section, then click “new.” In the first dropdown menu (“sender’s address”), select “subject” then type the exact subject of the emails you wish to filter (copy/paste works best). Next, select the “move to inbox” radio button and click “save.”
- To add an email address to your safe senders list, the process is slightly different: Go back to the gear/main settings screen, select “more mail settings” then “safe and blocked senders” in the “preventing junk email” section.” Click “safe senders” then add trusted email address to the text field and press the “add to list” button.
Windows Live Mail
- To setup a subject line filter, go to your inbox, then click “folders” in the top menu and select “message rules” on the right. Click the “new” button then check “when the subject line contains specific words” and “copy it to the specified folder.” As you check these two boxes, you will see blue links appear in the box below, click the first one- “contains specific words.” Type the exact subject of the emails you wish to filter (copy/paste works best) into the top text field and click “add.” Hit “ok” then go back and select the next blue link, “specified.” Here you can create a folder into which your filtered emails will be copied, so select “inbox,” click “new folder” and type the name of your new folder then press “ok.” Press “ok” again, then “save rule.”
- To add an email address to your safe senders list, simply go to your Inbox, open an email from that sender, click “junk” (in above menu) and select “add sender to safe sender list.”